I ordered my master bathroom double sink vanity from Pottery Barn on July 2nd.
Look at the email I just received from Pottery Barn under the guise of Willliams-Sonoma:
On 09/01/15, CustomerService@williams-sonoma.com> wrote:
I am following up in regards to Pottery Barn order xxxxx.
I am very sorry to advise that our vendor has confirmed that they are unable to fulfill your order for the Brinkley Double Sink Console .
Your order has been closed. I have confirmed that your credit card was not billed for this item. Any temporary holds that your bank may have placed on the funds should also be released within approximately 3 to 5 business days, depending on your bank’s time frames for processing changes.
I also took the liberty of reviewing our catalog in an attempt to locate similar items for you. May I recommend the Classic Double Sink Console as a possible alternative? You may view/purchase the console at the noted link:
If you wish to purchase an alternate console, I can apply a 15% merchandise card discount to the new order. I understand that this does not resolve the disappointment caused, but hope that you will know I am truly sorry for your experience.
If we may be of any further assistance, please contact us via email. Alternatively, you may contact our Customer Service Department directly at 1-800-922-9934 from 5:00am to 9:00pm (PST) Monday-Friday or 6:00am to 6:00pm (PST) Saturday-Sunday.
Theresa at Pottery Barn Customer Service
I whipped off a pithy reply about which I’m sure Pottery Barn cares not:
From: Jo Date: Sep 2, 2015 6:10:31 AM Subject: Re: Re: RE: Feedback: Orders & Shipping:Shipping Inquiry To: CustomerService@williams-sonoma.com
The fact that Pottery Barn held up my renovation for months without any indication that the order may not ultimately be filled makes purchasing something else from Pottery Barn very unlikely. If you look at my choice and your suggestion you’ll see that stylistically they are quite dissimilar.
So now I’m back to square one trying to select, purchase, and have delivered a double sink vanity for the master bathroom. Sheesh!
Happy Birthday, Sister-o-Mine!!!!
Are you waiting for something to show up?