Dear Valspar

I told you I had had a problem with some interior room paint a while back in the comment portion of the post. So, as I said I would should, here’s my letter to Valspar. (Because they have a form on their website and not an actual email address I couldn’t send the photos.)

Valspar's customer service form.
Valspar’s customer service form.

Dear Valspar,

Recently I painted a ceiling with your Aspire paint in the color Hydrangea purchased at Ace Hardware.  I loved it.  It both brushed and rolled on beautifully.

Valspar Aspire
Valspar Aspire

One week forward I went to Lowes to buy gallon of eggshell paint in the color Seed which could only be mixed in your Reserve formula for almost twice the price of the Aspire.

Lowes had to mix the "Eddie Bauer" color in the expensive paint; Ace didn't carry the "Eddie Bauer" line so could mix it in a less expensive base.
Lowes had to mix the “Eddie Bauer” color in the Valspar Reserve.

I used this paint to paint both the walls and ceilings of a small bathroom.  What a chore! The paint was thin and runny; not at all what I expected.

Just wanted to let you know I won’t be using your “top of the line” formula in the future.

Sincerely,

Jo

How do you handle product complaints?

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Author: Jo

Welcome to The Glade, where the second generation of renovations has just begun and the mania about our home, music and other passions fill our days and nights. We’re Charlie and Jo in the music world; Mary Jo and Charles to family; and JoJo and Charlie to each other. We are renovating a midcentury house in a Victorian historic district where we want to live there the rest of our lives. It's a 1946 house located in Maryland. We were married in this house. Thus far (pre-blog) we refinished cabinets, added a window seat (still working on the cushion), rearranged a wall in the guest house due to sink/vanity replacement, planted a vegetable garden, and other quick and not-so-quick fixes. So this latest zeal for construction is the result of my having lived here since 1997 and feeling a need to ready the house for the next chapter and beyond.

2 thoughts on “Dear Valspar”

  1. Good for you! Recently I’ve complained about two things-once to Target through their Facebook page and once to Tuesday Morning on the phone. I had great responses from both and I realized that as long as I was calm and respectful, they were happy to help. Because I had such great responses I’ll definitely continue to shop at both places!

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