For the past few months the freezer side of our side-by-side refrigerator has been leaking onto the floor.
When we moved the fridge from one side of the room to the other we were hoping the leaking would stop.
I Googled this problem and was encouraged that we would not need to get a new refrigerator nor even need to call a repairman. Apparently a no-frost freezer has a mechanism that melts any ice build-up, lets it flow to a drain hole, then evaporates the water.
Our drain hole was clogged so the water flowed to the bottom of the freezer and leaked out the front door. Stuck in the ice was a plastic-wrapped, push-up ice pop that wasn’t helping the situation.
I took all the food our of the freezer and stored it in the refrigerator which I turned off. I also took the front panel under the doors off and found a dirty, fuzzy mess which I cleaned with a paper towel.
Then I took a hair dryer and melted the ice build up around the drain hole.
While everything was out of the freezer I also gave it a good cleaning. When all the water stopped dripping I turned the refrigerator back on and am waiting to see if the problem has been solved.
Twenty-four hours later, still no drip.
What research do you do before calling a repair technician?